Privacy Policy
Hard Network Connections Ltd
Last Updated: 10/05/2025
1. Who We Are
Hard Network Connections Ltd (“HNC”, “we”, “our”, or “us”) is a UK-registered company providing workshops, networking events, professional development services, and digital memberships. We are committed to protecting the privacy of all users and members of our website and services.
2. What This Policy Covers
This policy explains:
-
What personal data we collect and why
-
How we use and store your data
-
Your legal rights
-
Our legal basis for processing your information
-
How to contact us about your data
This policy applies to:
-
Visitors to our website
-
Individuals who sign up for free or paid membership plans
-
Users who register for events, contact us, or use our services
3. What Personal Data We Collect
We may collect the following types of information:
Directly from you:
-
Full name
-
Email address
-
Phone number (if provided)
-
Business name (if applicable)
-
Job title or student status
-
Payment details (via secure processors)
-
Event attendance and booking history
-
Service use (e.g. CV review, translation, business planning)
Automatically through our website:
-
IP address
-
Browser type and version
-
Pages visited and usage behaviour
-
Referral source
4. How We Use Your Information
We process your personal data for the following purposes:
-
To register and manage your membership (Free, Monthly, Annual)
-
To deliver event, workshop, or service content
-
To communicate with you (booking reminders, updates, support)
-
To process payments and issue invoices (via secure third-party providers)
-
To send newsletters and relevant updates (if subscribed)
-
To analyse website traffic and improve user experience
-
To comply with legal obligations and resolve disputes
5. Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
-
Contractual obligation: when you sign up for a plan or service
-
Legitimate interests: to improve our services, send relevant information
-
Consent: when you opt in to newsletters or marketing
-
Legal obligation: to retain records for tax, insurance, or compliance purposes
You can withdraw consent at any time.
6. Who We Share Your Data With
We will never sell or rent your personal data. We only share it with:
-
Wix (website and form platform)
-
Stripe / Wix Payments / PayPal (payment processing)
-
Email platforms (e.g. Wix Email Marketing or Mailchimp, for newsletters)
-
Government authorities or insurers if legally required
All third parties are vetted and GDPR-compliant.
7. Data Retention
We keep your data for as long as needed to fulfil the purpose it was collected for, including:
-
Membership records: up to 6 years after final transaction
-
Newsletter subscribers: until unsubscribed or inactive for 12 months
-
Website analytics: anonymised after 26 months
-
Financial records: retained as required by UK tax law
8. Data Security
We implement strict access control, encrypted systems, and regular backups to protect your data from loss, misuse, or unauthorised access. All sensitive data (e.g. payment details) is handled by secure third-party platforms with full PCI-DSS compliance.
9. Your Rights Under UK GDPR
You have the right to:
-
Access a copy of your personal data
-
Request correction of inaccurate data
-
Request deletion (the “right to be forgotten”)
-
Restrict or object to processing in certain cases
-
Request data portability
-
Withdraw consent at any time (if processing is based on consent)
-
Lodge a complaint with the Information Commissioner’s Office (ICO)
To make a request, email: info@hardnetworkconnections.co.uk
10. Cookies
Our website uses cookies to improve your experience and collect analytics. See our separate Cookie Policy for more details and options to manage cookie settings.
11. International Transfers
If any of our tools or providers store data outside the UK or EEA, we ensure safeguards are in place such as Standard Contractual Clauses or UK data transfer agreements.
12. Children’s Privacy
We do not knowingly collect or process data from individuals under the age of 16 without parental or guardian consent. If you believe a child has submitted data to us, please contact us and we will act promptly.
13. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Where required by law, we will also notify you by email.
14. Contact Us
For any questions about this policy or your data, contact:
Hard Network Connections Ltd